About the regulation
Regulation (EU) 2017/2394 on cooperation between national authorities responsible for the enforcement of consumer protection laws and repealing Regulation (EC) No 2006/2004 (the CPC Regulation) lays down a cooperation framework to allow national authorities from all countries in the European Economic Area to jointly address breaches of consumer rules when the trader and the consumer are established in different countries.
Collectively, the national authorities form a European enforcement network, the “CPC Network”.
National enforcement authorities have strong powers to address unlawful practices and identify rogue traders. They can request information from domain registrars and banks to detect the identity of the responsible trader, carry out mystery shopping, for example, to check geographical discrimination or after-sales conditions, and to order the immediate take-down of websites hosting scams.