What will happen next?
Receipt of a formal complaint will be acknowledged within five (5) business days. All information will be kept in strictest confidence unless there is a legal obligation to disclose it. Greenman will also ensure that there is confidentiality within the process.
We will also advise you who is dealing with your complaint and when we expect to be in a position to resolve the complaint. Some complaints received are quite complex and may take a little time to resolve. You will, however, be kept fully informed throughout the process.
Once your complaint has been fully investigated, a final response letter will be issued. This letter will confirm the outcome of the final investigation.
What if the Complaint is still unresolved?
If you are not satisfied with the outcome of the investigation in our final response letter, you may submit your complaint to the Financial Services and Pension Ombudsman. The Ombudsman is available at:
www.fspo.ie (online complaint form available)
Telephone: 353 1 567 7000
Email: [email protected]